TERMS & CONDITIONS OVERVIEW

This Site is owned and operated by Meraki Fit. Meraki Fit is the trading name of Meraki Fit Ltd, registered in England under company number 10909878. Registered address: 4 Oakford Mews, Station Road, Shalford, GU4 8HU.  Meraki Fit acts as a facilitator in providing you with appropriate fitness training and/or related services via its dedicated Trainers.

Please read these terms and conditions carefully. They include general terms and conditions for use of this Site, and terms and conditions relating to both the services provided by Meraki Fit on this Site and those of the Trainers.

Your use of the Site and the purchase of any Services offered on this Site or in our Facility will be subject to these terms and conditions, and you hereby agree to them.


Definitions

In these terms and conditions, the following definitions apply:

“Credit” is a notional value attached to a session, event, or Gift voucher. One credit is equal to one GBP.

“Facility” means any indoor or outdoor location that Meraki Fit may arrange for training purposes from time to time.

“Service(s)” means any information and service(s) provided by Meraki Fit via the Site and all services offered as part of any Session or Block Booking.  Any electronic information supplied to you by Meraki Fit will constitute part of the “Service” and cancellation rights will apply accordingly.

“Session” means a period of 60 minutes, unless agreed otherwise with your Trainer. (Times may vary with regard to the initial consultation).

 “Site” means the website www.merakifit.co.uk  or replacement site(s) from time to time.

“Substitute Trainer” means a qualified trainer who is registered with Meraki to cover times when Your regular Trainer is unavailable and who, during the cover period, assumes the position, rights and obligations of the Trainer as set out in these terms and conditions.

“Trainer” means the self-employed person with whom you have a direct contract to provide your particular training requirements.

“We” and “we” means Meraki Fit and “Our” and “our” “Us” and “us” shall be construed accordingly.

“You” and “you” means the person who has contracted with the Trainer to participate in training Sessions as offered from time to time on the Site.


Cancellation and Refund Policy

Any booked Sessions, once confirmed, must be cancelled within 24 hours of the start of the session, online. If you miss or cancel a Session with less than 24hours’ notice, you will be charged for it.  Credit redeemed for a Session that is cancelled within the required timeframe will be re-credited to your account.

In the unlikely event of the Trainer being unable to continue your training for any reason, and no Substitute Trainer is available, you can request a full refund from your Trainer for any unfulfilled Sessions.

Refunds may only be credited to the credit or debit card originally used to make the booking.  An administration fee may be applicable.   The rights of cancellation and refund and any limitation expressed in these terms and conditions do not affect your statutory rights as a consumer.  Refunds may take up to 14 working days to be processed.  


Credits may be purchased in blocks of 50, 100 and 500, and may be redeemed against any Sessions, event, or gift vouchers (or combination thereof), being offered on the Meraki Fit website from time to time. All credits credits should be used within 90 days from the date of purchase, after which any used credits will expire, unless otherwise agreed with your Trainer.

All Sessions are subject to availability, but Meraki Fit will always do its best to accommodate you.

You may not transfer Sessions or credits to any other person or permit them to be used by anyone other than you. Any assignment, transfer or disposal of Sessions/Credits is at the sole discretion of Meraki Fit and may only be permitted in exceptional circumstances.

Bookings for all Sessions should be made online. Trainers and Sessions are subject to change. 

Once the payment for your block of Credits has been made, you will receive a voucher code which will be valid for the duration 90 days.   To book each individual Session please use this code on the payment page of the scheduling tool.  

Credits


No obligation will exist in relation to the Services until we have confirmed to you by email the particulars of your booking. Your contract in relation to each Session is with the Trainer direct. 

Contract Information


In order to comply with the Data Protection Act 1998, Meraki Fit and the Trainer will not divulge to any third party (except by law) any personal or sensitive information held about you without your express permission/instruction.

Meraki takes very seriously the protection of your personal data, and neither Meraki nor the Trainer will ever share it with a third party (unless legally required to do so) for marketing purposes without your prior consent.  The information we hold is the information you have given us either in the form of a completed Physical Activity Readiness Questionnaire (PARQ), and/or the information you have provided in order to book a particular Service via the Meraki website.  Our full Privacy Policy can be accessed here.  

Data Protection/Privacy Policy


If you have any queries or complaints, please call your Trainer. If there is no answer, please leave a message and she/he will get back to you within 24hrs, or you can email hello@merakifit.co.uk.

Enquiries or Complaints


Your Trainer has completed and holds a current certificate for emergency first aid.
Your Trainer has £10 million public liability insurance cover.
If your Trainer conducts the Sessions on your premises you are responsible for providing a safe exercise environment.

Health and Safety


The Site may include links to external sites and co-branded pages. Meraki Fit has included links to these sites and co-branded pages to provide you with access to information and services that you may find useful or interesting, however, Meraki Fit is not responsible for the content of these sites and pages or for anything provided by them. 

Meraki Fit is not liable for failure to comply with any of these terms and conditions due to any event beyond its reasonable control, including, but not limited to, the input of incorrect information by you.

Your Trainer cannot be held liable in any way for any undeclared or unknown medical conditions.

All Trainers and associated service providers advertised under the Meraki Fit umbrella are self employed and Meraki Fit has no responsibility for their actions.

Liability


It is your responsibility to determine, through obtaining your own medical advice, that you are fit and well and that the Services supplied to you via or in connection with this Site or at the Meraki Fit Facility are suitable for you. It is not our responsibility to do so. It is also vital that you supply us with correct information about yourself. We cannot be liable for any incorrect information supplied by you to us. We try to make sure that all information contained on this Site (and provided by us to you as part of any Service) is correct, but, subject to the paragraph below, we do not accept any liability for any error or omission and exclude all liability for any action you (your legal representatives, heirs) may take or loss or injury you may suffer (direct or indirect including loss of pay, profit, opportunity or time, pain and suffering, any indirect, consequential or special loss, however arising) as a result of relying on any information on this Site or provided through any Service supplied by us to you.

 

The information available on or through this Site, and the Services supplied via or in connection with this Site or at the Meraki Fit Facility do not constitute medical advice and you, your legal representatives and your heirs release waive, discharge and covenant, not to hold Meraki Fit and/or its Trainers liable for any injury or death caused through your negligence.  Meraki Fit warrants that the Services will be supplied with all reasonable skill and care.

Medical Conditions


Pricing (and availability) as shown on the Site is subject to change by Meraki Fit without notice.

All Sessions must be paid for in advance and you agree to our 24hr notice policy when cancelling and/or rescheduling (see Cancellation Policy). A payment for a block of credits is a one-off fee and is non-refundable, except as outlined in these terms and conditions.

When booking Sessions you are booking a Session and not a Trainer. Trainers are subject to change without notice.

Payments for blocks of credits may only be made using the secure online payment facility provided on the Site.

Payments are made using Stripe.  Payments can take up to 7 working days to clear your account.  

Pricing and Payment


You may use the Site for personal and lawful use and in accordance with these terms and conditions. You are not permitted to copy or use any material from the Site for any commercial purpose.  Neither are you permitted to create links to or from the Site without the written authority of Meraki Fit, or remove or change any copyright, trademark or other intellectual property right notices contained in any materials or copies thereof.

Site & Usage


Meraki Fit may terminate the Service immediately in the event you breach any of these terms and conditions or do not pay any sums due to Meraki Fit (including if the credit/debit card you use is not valid or does not work for any other reason).

Suspension & termination of Service


Each Trainer commits to create an appropriate and safe training programme to suit your specific requirements and to help you achieve your fitness goals, taking into account your lifestyle, fitness levels and medical history.

If the Trainer is late for any Session, additional time will be added to the Session or to subsequent Sessions.

Trainer’s Obligations


You understand that the results of any fitness programme cannot be guaranteed. Your progress depends on your effort and co-operation in and outside of the Sessions. In particular you acknowledge that individual results may vary and no particular result is guaranteed by your Trainer.
You understand the importance of arriving on time for each Session and that your Session cannot be extended in the event that you arrive late.

You understand that you have to commit 100% to your training programme in order for you to achieve results. 

You are required to wear appropriate clothing and footwear.

You will be required to complete a Physical Activity Readiness Questionnaire (a “PARQ”) before undertaking your first Session.
Your Trainer may require a letter of ‘medical clearance’ from your GP. Please be aware that your GP may charge for providing this letter.
You understand and agree that it is your responsibility to inform the Trainer of any conditions or changes to your health, now and ongoing, which might affect your ability to exercise safely and with minimal risk of injury. If your Trainer requires further medical information from a practitioner, you must provide same.

You understand that there are inherent risks in participating in a programme of strenuous exercise. If you sustain or claim to sustain any injury while participating in training, you acknowledge that the Trainer is not responsible, except where the injury was caused by her/his gross negligence or intentional act. 

You are responsible for keeping all your contact information up to date with the Trainer.      

Your Obligations


Use of the Site and your instructions to commence training means that you accept to be bound by the current terms and conditions. You understand that the Trainer is self-employed and you are entering into an agreement with the Trainer and not Meraki Fit.

Your training may be filmed or pictures taken for marketing purposes. Your participation in a Session means you consent to photography, filming and sound recording which may include you and its use in commercial distribution without payment or copyright, although You may specify Your wish not to participate in such activities as outlined in Our Privacy Policy.  

Meraki Fit may change these terms and conditions from time to time.  It is your responsibility to check these each time you revisit the Site.

These terms and conditions form the entire understanding of the parties and supersede all previous agreements, understandings and representations relating to the subject matter. 

These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.

General